TatraDerm GENERAL TERMS AND CONDITIONS

for www.tatraderm.com

Consumer e-commerce terms for sales of TATRADERM cosmetic and skincare products.

These General Terms and Conditions (the “Terms”) govern purchases made through www.TatraDerm.com (the “Website”) and form part of the purchase agreement concluded between DARTAN, s.r.o. and the Customer. Please read these Terms carefully before placing an order.

1. SELLER INFORMATION

Products offered through TatraDerm.com are sold by:

• Legal company name: DARTAN, s.r.o.
• Registered office: Jelenia 3131/1, 811 05 Bratislava, Slovakia
• Company ID (IČO): 44090030
• Tax ID (DIČ): 2022580021
• VAT ID (IČ DPH): SK2022580021
• Telephone: +421 907 991 514
• Customer service email: support@tatraderm.com
• Returns and complaints address: Jelenia 3131/1, 811 05 Bratislava, Slovakia
• Website: www.TatraDerm.com

DARTAN, s.r.o. trades under the TatraDerm brand and is referred to in these Terms as the “Seller”, “TatraDerm”, “we”, “us” or “our”.

A natural person purchasing products for purposes outside his or her trade, business, occupation or profession is referred to as a “Consumer”. Other purchasers are referred to as business customers where applicable.

2. APPLICABLE LAW

These Terms are governed principally by applicable Slovak and European Union law, including in particular:

• Act No. 108/2024 Coll. on Consumer Protection, as amended;
• Act No. 40/1964 Coll., the Slovak Civil Code, as amended;
• Act No. 22/2004 Coll. on Electronic Commerce, as amended;
• Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended;
• Regulation (EU) 2016/679 (GDPR), where personal data are concerned; and
• other directly applicable Slovak and European Union consumer-protection legislation.

Nothing in these Terms limits or excludes any mandatory rights granted to Consumers by applicable law.

3. PRODUCTS

TatraDerm offers cosmetic and skincare products through the Website. We take reasonable care to ensure that product descriptions, photographs, ingredient information, sizes, prices and other information displayed on the Website are accurate.

Minor variations in packaging, colour, texture, appearance or presentation may occur and do not necessarily constitute a defect where they do not materially affect the characteristics, safety or intended use of the product. Product photographs are illustrative and colours may vary depending on a Customer’s screen or device.

The ingredient list shown on the product packaging is the controlling ingredient information for the product. Customers with known allergies or sensitivities should review the full ingredient list before use.

TatraDerm products are cosmetic products and are not intended to diagnose, treat, cure or prevent disease unless expressly permitted under applicable law. Products should be used in accordance with the directions and warnings provided on the product or packaging.

4. PRODUCT AVAILABILITY

All products are subject to availability. Placing a product in a shopping cart does not reserve that product.

If a product becomes unavailable after an order has been submitted, we will inform the Customer as soon as reasonably practicable. Where payment has already been received for a product that cannot be supplied, the relevant amount will be refunded without undue delay.

We may limit quantities purchased where reasonably necessary, including to prevent suspected fraud, unauthorized resale or misuse of promotional offers.

5. PRICES

Prices displayed on TatraDerm.com are stated in the currency indicated on the Website and include applicable VAT where required by law, unless expressly stated otherwise.

Delivery charges and any other applicable charges will be displayed before the Customer submits an order. The total price payable will be displayed before the Customer confirms the order.

Where products are promoted at a reduced price, TatraDerm will comply with applicable legal requirements governing the display of prior prices and price reductions.

Obvious typographical, technical or pricing errors do not bind TatraDerm where the Customer knew or could reasonably have recognized that an error had occurred. If an obvious pricing error is discovered after an order is placed, we may contact the Customer and offer the opportunity to purchase at the correct price or cancel the affected order and refund amounts already paid.

6. ORDERING PROCESS AND CONTRACT CONCLUSION

The Customer selects products and places them in the electronic shopping cart. Before submitting the order, the Customer will have the opportunity to review and correct the order, including quantities, delivery details, delivery method, payment method and total price.

Before submission of an order that creates an obligation to pay, the Website will clearly indicate that submitting the order entails an obligation to pay.

By submitting the order, the Customer confirms that the information supplied is accurate and agrees to these Terms.

After receipt of the order, TatraDerm will send an electronic acknowledgement or order confirmation to the email address supplied by the Customer. The purchase agreement is concluded in accordance with the checkout process and applicable law. The Customer should retain the order confirmation and these Terms for future reference.

7. PAYMENT

Available payment methods are displayed during checkout and may include credit or debit card, online payment gateway, bank transfer, Apple Pay, Google Pay or other payment methods made available on the Website.

Payment processing may be performed by an independent authorized payment-service provider. TatraDerm does not normally receive or store a Customer’s complete payment-card credentials where payment is processed by a third-party payment provider.

The Customer is responsible for ensuring that he or she is authorized to use the selected payment method. Orders may be withheld or cancelled where payment authorization fails or where there are reasonable grounds to suspect fraud or unauthorized payment activity.

8. DELIVERY

Products will be delivered to the address supplied by the Customer during checkout. Available delivery options, estimated delivery periods and delivery charges will be displayed during checkout.

Unless otherwise agreed, products will be delivered within the period required by applicable law. Delivery estimates are estimates rather than guaranteed dates unless expressly stated otherwise.

TatraDerm is not responsible for delays resulting from incorrect or incomplete delivery information supplied by the Customer.

Risk of loss or damage to products purchased by a Consumer passes to the Consumer when the Consumer or a third party designated by the Consumer, other than the carrier, physically receives the goods, except where applicable law provides otherwise.

Customers should inspect shipments promptly after delivery. Visible transportation damage should, where practicable, be documented and reported promptly to TatraDerm. Failure to report transportation damage immediately does not deprive a Consumer of mandatory statutory rights.

9. CONSUMER RIGHT OF WITHDRAWAL

A Consumer who concludes a distance contract through TatraDerm.com generally has the right to withdraw from the purchase agreement without giving a reason within 14 days.

For goods, the withdrawal period generally begins on the day when the Consumer, or a third party designated by the Consumer other than the carrier, receives the goods. Where goods from one order are delivered separately, the statutory rules for determining the start of the withdrawal period apply.

The Consumer may exercise the right of withdrawal by sending TatraDerm an unequivocal statement expressing the decision to withdraw from the contract.

• Email: support@tatraderm.com
• Postal address: DARTAN, s.r.o., Jelenia 3131/1, 811 05 Bratislava, Slovakia

The Consumer may use the model withdrawal form at the end of these Terms, but use of the form is not mandatory. The withdrawal deadline is met if the Consumer sends the withdrawal notice before the applicable withdrawal period expires.

10. RETURN OF PRODUCTS AFTER WITHDRAWAL

Following a valid withdrawal, the Consumer must return the relevant goods without undue delay and, in any event, within 14 days after notifying TatraDerm of the withdrawal, unless TatraDerm has agreed to collect the goods.

Unless otherwise stated by TatraDerm or required by law, the Consumer bears the direct cost of returning the products.

Products should be securely packaged to prevent damage during transport. A Consumer is responsible only for any reduction in the value of goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as provided by applicable law.

11. IMPORTANT EXCEPTION FOR SEALED COSMETIC PRODUCTS

The statutory right of withdrawal does not apply to goods supplied in protective packaging where the goods are unsuitable for return for reasons of health protection or hygiene and the protective packaging or hygiene seal has been broken after delivery.

Because TatraDerm sells skincare and cosmetic products, this exception may apply to products whose protective or hygiene seal has been opened, removed or otherwise compromised after delivery.

For hygiene and consumer-safety reasons, opened or unsealed cosmetic products falling within this statutory exception cannot be returned merely because the Consumer has changed his or her mind.

This exception does not affect the Consumer’s rights where a product is defective, damaged, incorrectly supplied, non-conforming or otherwise subject to statutory remedies. Merely opening an external shipping package does not in itself eliminate the right of withdrawal.

12. REFUNDS FOLLOWING WITHDRAWAL

Where the Consumer validly withdraws from the contract, TatraDerm will refund payments received in respect of the returned products, including the cost of the least expensive standard delivery method offered for the order, to the extent required by law.

Additional delivery costs resulting from the Consumer selecting a more expensive delivery method than TatraDerm’s least expensive standard delivery method are not required to be refunded.

Refunds will ordinarily be made using the same payment method used for the original transaction unless otherwise agreed with the Consumer. TatraDerm will make the refund within the period required by law.

Where permitted by law, TatraDerm may withhold the refund until it has received the returned goods or until the Consumer provides evidence that the goods have been sent back, whichever occurs first. No fee will be charged merely for processing a statutory refund.

13. DEFECTIVE OR NON-CONFORMING PRODUCTS

TatraDerm is responsible for product defects and lack of conformity to the extent required by the Slovak Civil Code and other applicable law.

For Consumer purchases, the Seller is generally liable for a defect that the product has at the time of delivery and which becomes apparent within the applicable statutory liability period. Nothing in these Terms reduces the statutory rights available to the Consumer.

A product is expected, among other things, to:

• correspond to its description;
• possess the characteristics agreed between the Seller and Consumer;
• be suitable for the purpose for which goods of the same type are normally used;
• be supplied with the accessories, instructions and packaging reasonably expected; and
• meet other applicable statutory conformity requirements.

Normal differences inherent in cosmetic products that do not affect safety, conformity or intended use do not automatically constitute defects.

14. COMPLAINTS AND CLAIMS

A Customer wishing to report a defective, damaged or incorrectly supplied product should contact TatraDerm using the following details:

• Email: support@tatraderm.com
• Telephone: +421 907 991 514
• Address: DARTAN, s.r.o., Jelenia 3131/1, 811 05 Bratislava, Slovakia

Customers should provide, where reasonably available, the order number, name and contact information, identification of the affected product, a description of the problem and photographs where useful for assessing the claim.

TatraDerm may request that the product be returned where reasonably necessary to assess the claim.

The Consumer may exercise the remedies provided by applicable law, including repair or replacement where appropriate and, where statutory conditions are satisfied, an appropriate price reduction or termination of the contract and refund. Cosmetic products will ordinarily be replaced rather than repaired where replacement is the appropriate statutory remedy.

TatraDerm will provide the Consumer with the confirmations and information concerning the handling of a complaint required by applicable law.

15. DAMAGED SHIPMENTS AND INCORRECT ORDERS

If a Customer receives a product damaged during shipping, the wrong product, an incomplete order, or a product that appears unsafe or materially defective, the Customer should contact TatraDerm promptly.

Where the problem is attributable to TatraDerm, TatraDerm will provide an appropriate remedy in accordance with applicable law and will bear any costs that the law requires the Seller to bear.

16. COSMETIC SAFETY AND INDIVIDUAL REACTIONS

Cosmetic products may produce different results for different individuals. Customers should follow the directions and warnings appearing on product packaging.

Customers with known allergies or sensitivities should review ingredient information carefully before use. Use should be discontinued if significant irritation or an unexpected adverse reaction occurs, and appropriate medical advice should be sought when necessary.

Nothing in these Terms excludes or limits liability for defective or unsafe products where such liability cannot lawfully be excluded or limited.

17. PROMOTIONAL CODES, DISCOUNTS AND GIFTS

Promotional codes and discounts are valid only during the stated promotional period, may be subject to product or minimum-purchase restrictions, may not be exchanged for cash, may not be combined unless expressly permitted, and may be limited to one use per Customer or household where stated.

Any conditions specifically disclosed with a promotion form part of that promotion.

Where a free gift is conditional upon meeting specified purchase criteria and the Customer subsequently withdraws from sufficient products so that those criteria are no longer satisfied, TatraDerm may require the promotional gift to be returned where permitted by law. Statutory Consumer rights are not affected by promotional conditions.

18. GIFT CARDS

If TatraDerm offers gift cards, vouchers or stored-value products, any specific conditions displayed when those products are purchased will apply in addition to these Terms. Gift-card conditions will not limit mandatory Consumer rights.

19. CUSTOMER ACCOUNTS

Where the Website permits account registration, Customers are responsible for maintaining the confidentiality of their login credentials and for providing accurate account information.

Customers must inform TatraDerm promptly if they reasonably believe their account has been accessed without authorization. TatraDerm may suspend an account where reasonably necessary to prevent fraud, abuse, security threats or violation of these Terms.

20. INTELLECTUAL PROPERTY

The Website and its contents, including TatraDerm trademarks and logos, product names, packaging designs, photographs, text, graphics, artwork, videos and other original material, are owned by TatraDerm, DARTAN, s.r.o., their affiliates or licensors and are protected by applicable intellectual-property laws.

No content may be reproduced, commercially exploited, distributed or used in a manner that infringes applicable intellectual-property rights without appropriate authorization.

21. ACCEPTABLE USE OF THE WEBSITE

Users may not interfere with the operation or security of the Website, attempt unauthorized access to the Website or related systems, introduce malicious software, use automated systems to scrape or extract Website content in violation of applicable law, impersonate another person, use the Website for fraudulent purposes or misuse promotional offers.

We reserve the right to take reasonable measures to protect the Website, Customers and TatraDerm against fraudulent or unlawful activity.

22. PERSONAL DATA AND PRIVACY

Personal data collected through TatraDerm.com will be processed in accordance with applicable data-protection law, including the GDPR and applicable Slovak legislation.

Detailed information regarding the processing of personal data should be provided in a separate TatraDerm Privacy Policy available on the Website. Information concerning cookies and similar technologies should be provided in a separate Cookie Policy and consent-management mechanism where applicable.

Acceptance of these Terms does not constitute consent to marketing communications where separate consent is required by law.

23. ELECTRONIC COMMUNICATIONS

By placing an order electronically, the Customer acknowledges that transaction-related communications may be provided electronically where permitted by law. These communications may include order confirmations, invoices, payment confirmations, delivery information, withdrawal confirmations and complaint communications.

Marketing communications are governed separately by applicable electronic-marketing and data-protection requirements.

24. LIMITATION OF LIABILITY

Nothing in these Terms excludes or restricts any liability or Consumer right that cannot legally be excluded or restricted.

To the extent permitted by law, TatraDerm is not liable for losses caused solely by circumstances beyond its reasonable control where liability is not imposed by mandatory law.

Nothing in these Terms excludes liability for death or personal injury where liability cannot legally be excluded, fraud or fraudulent misrepresentation, defective-product liability imposed by law, intentional misconduct or gross negligence where exclusion is prohibited, or any other liability that cannot lawfully be limited.

For Consumers, mandatory statutory protections take precedence over any inconsistent provision of these Terms.

25. FORCE MAJEURE

TatraDerm will not be responsible for delay or failure to perform an obligation where performance is prevented by extraordinary circumstances outside TatraDerm’s reasonable control, to the extent permitted by applicable law. Such circumstances may include natural disasters, war, civil disturbances, government restrictions, significant transportation interruptions, major infrastructure failures or comparable events.

This provision does not remove rights that a Consumer has under mandatory law, including rights arising from failure to deliver within an applicable statutory or agreed period.

26. CUSTOMER COMPLAINTS AND REQUEST FOR REMEDY

We encourage Customers to contact TatraDerm first so that any problem can be resolved directly.

• Customer service email: support@tatraderm.com
• Telephone: +421 907 991 514
• Postal address: DARTAN, s.r.o., Jelenia 3131/1, 811 05 Bratislava, Slovakia

A Consumer who is dissatisfied with the manner in which TatraDerm has handled a complaint or who believes that TatraDerm has violated his or her rights may submit a request to TatraDerm for remedy in accordance with applicable Slovak consumer-protection law.

If TatraDerm rejects the request or does not respond within the period prescribed by law, the Consumer may have the right to pursue alternative dispute resolution.

27. ALTERNATIVE DISPUTE RESOLUTION

Consumers may be entitled to use an authorized Alternative Dispute Resolution (“ADR”) entity to resolve disputes with TatraDerm where the applicable statutory conditions are satisfied.

The general consumer-protection supervisory authority in Slovakia is the Slovak Trade Inspection (Slovenská obchodná inšpekcia).

• Slovenská obchodná inšpekcia – Ústredný inšpektorát
• Bajkalská 21/A, P.O. BOX 29, 827 99 Bratislava, Slovak Republic

Information concerning authorized alternative dispute-resolution entities is available through the official websites of the Slovak Ministry of Economy and the Slovak Trade Inspection.

The former European Commission Online Dispute Resolution (ODR) Platform was discontinued in 2025 and is therefore not used for new disputes.

Nothing in this section prevents a Consumer from seeking protection through a competent court where permitted by law.

28. GOVERNING LAW AND JURISDICTION

These Terms and contracts concluded through TatraDerm.com are governed by the laws of the Slovak Republic, subject to applicable European Union law.

Where the Customer is a Consumer residing in another country, this choice of law does not deprive the Consumer of mandatory protections afforded by the law that would otherwise apply to the Consumer under applicable EU private-international-law rules.

Any provisions concerning jurisdiction shall be interpreted subject to mandatory Consumer-protection and jurisdiction rules applicable within the European Union.

29. CHANGES TO THESE TERMS

TatraDerm may amend these Terms from time to time, including to reflect changes in applicable law, payment or delivery arrangements, products or services, operational changes or Website improvements.

The Terms applicable to a particular purchase are generally the Terms in effect when that order is submitted, unless mandatory law requires otherwise. The current version will be published on TatraDerm.com together with its effective date.

30. SEVERABILITY

If any provision of these Terms is found to be invalid, unenforceable or contrary to mandatory law, that provision will be interpreted or disregarded to the minimum extent necessary. The validity of the remaining provisions will not be affected.

Mandatory Consumer law takes precedence over any conflicting contractual provision.

31. LANGUAGE

These Terms may be made available in Slovak, English and other languages. For transactions with Slovak Consumers, a Slovak-language version should be made available in accordance with applicable requirements.

If different language versions differ, the Slovak-language version shall prevail to the extent permitted by law, unless mandatory law requires otherwise.

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To:

• DARTAN, s.r.o.
• Jelenia 3131/1, 811 05 Bratislava, Slovakia
• Email: support@tatraderm.com

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:

Product(s):
____________________________________________________________

Order number:
____________________________________________________________

Ordered on / received on:
____________________________________________________________

Name of Consumer(s):
____________________________________________________________

Address of Consumer(s):
____________________________________________________________

Email:
____________________________________________________________

Date:
____________________________________________________________

Signature of Consumer(s) (required only if submitted on paper):
____________________________________________________________

SELLER CONTACT SUMMARY